Troubleshooting
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First Steps (iOS Troubleshooting)
The following steps help solve most issues:UPDATEGo to Apple App Store -> Updates, find Recolor and make sure that you have the latest ve...
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First Steps (Android Troubleshooting)
Most issues can be solved by taking the following steps:UPDATEOpen Google Play on your device, find Recolor and tap Update. If the button sa...
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Information to send about technical issues
To help us solve your problems faster, please provide us with as much of the following information as possible:- describe the issue- describ...
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My subscription isn't recognized
If you have a Recolor subscription but are unable to use the subscriber features, here's what to do:RESTARTTurn off Recolor, make sure it's ...
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Account Deletion
If you would like your account deleted, please contact Customer Support through "Contact Us" button on the top right corner of this page.To ...
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